條款與細則 Terms & Conditions
條款與細則
感謝您支持 Aramore Handcrafts 的全人手原創設計。為了保障雙方權益，請於下單前仔細閱讀以下條款。當您成功提交訂單並付款，即視為同意本條款之所有內容。
1. 商品與手作特性
-
全手作工藝差異：本店所有作品均為 100% 全人手製作（包含扭線、上色、UV 樹脂定形）。每件作品的花瓣形態、漸變色彩與氣泡分佈均會微有不同，這正是手作飾品的獨特之處，無法如機器開模般完全一致。
-
色彩與光影：照片均於自然光或攝影棚內拍攝。受不同螢幕顯示器顯色、環境光線及個人視覺感知影響，實物與相片可能存在輕微色差，商品皆以實物為準。
-
規格確認：部分款式提供耳針與耳夾轉換服務。下單前請務必確認所選規格；若因個人疏忽選錯規格，品牌恕不承擔免費修改之責任。
-
現貨商品：確認付款後 3 個工作天內寄出。
-
預訂／客製化商品：由於工序繁複，一般製作期為 14 至 21 個工作天（不含香港公眾假期）。如遇訂單高峰期或特殊材料短缺，製作期可能順延，我們將主動透過 Email／WhatsApp 通知進度。
-
急單需求：若需於特定日期前收到作品（如送禮、婚禮等），請於下單前聯絡客服確認。本店亦提供付費「急單加急服務」，詳情請向客服查詢。
-
付款後 24 小時內：手作材料與排程成本高昂，但在付款後 24 小時內，您可以聯絡客服修改訂單內容（如更換耳針／耳夾規格）或申請取消訂單並獲全額退款。
-
付款超過 24 小時後：因作品已進入備料、排單或製作程序，恕不接受任何理由之取消、退款或更換款式。
-
瑕疵與錯發處理：收到貨品後 48 小時內，若發現非人為之嚴重損壞（如金屬斷裂、配件脫落）或款式發錯，請保持商品全新未佩戴狀態並拍照聯絡客服。經確認後，我們將免費為您安排維修或全額退款，並承擔相關來回運費。
-
非瑕疵定義：輕微手工痕跡、樹脂微小氣泡、色差、與個人主觀想像不符，或因個人佩戴、保存不當導致之氧化與損壞，均不屬於瑕疵範圍。
-
尺寸與規格付費修改：收貨後 7 天內，若發現耳環長度、耳夾鬆緊或戒指尺寸不合，可聯絡我們安排修改。我們將視款式酌收維修工本費，且來回運費須由買家承擔。
-
30 天有限保固：自收貨日起 30 天內，於正常佩戴情況下若出現金屬配件鬆脫、耳針鬆動，品牌提供免費維修服務（買家僅需承擔單程寄回運費，寄返運費由品牌承擔）。超過 30 天則需依情況酌收零件與工本費用。
-
香港及澳門地區：預設使用【順豐速運】寄送（可選順豐智能櫃、營業點或住宅地址）。
-
香港及澳門以外之所有海外地區：一律使用【香港郵政（Hong Kong Post）空郵掛號】寄出，出貨後均會提供郵件追蹤號碼，暫不提供更換其他商業特快專遞（如 DHL/FedEx）之服務。
-
配送風險與退件：買家須確保收件人姓名、地址及聯絡電話完整正確。若因買家提供錯誤資料、未配合當地郵政領取要求或逾期未取導致包裹遭退回，買家須自行承擔重新發貨之所有運費。
-
偏遠附加費：運費均於結帳時由系統依目的地自動計算。若收件地址屬於郵政系統劃定之偏遠或特殊配送區域，品牌保留聯絡買家補收運費差額之權利。
-
買家自理稅費：所有跨境商品均受目的地國家的進口法規約束。商品售價與結帳運費均不包含目的地國家之關稅、進口消費稅（如台灣進口稅/營業稅、歐盟 VAT 等）或清關手續費。
-
稅費承擔：包裹抵達目的地海關時若產生相關進口稅費，均須由收件人（買家）自行直接支付予當地海關或郵政部門。
-
拒付退運責任：若買家因拒付當地稅費、拒絕配合海關清關申報，或未在期限內提領導致包裹遭海關退回香港，原訂單運費恕不退還。我們將於扣除「來回雙程運費」及「相關退運行政手續費」後退還商品餘款；若退運總費用高於商品本身價值，品牌保留不予退款之權利。
-
預計空郵時效：亞洲地區出貨後約 5 至 10 個工作天；歐美及其他地區出貨後約 10 至 21 個工作天。實際送達時間完全受目的地海關查驗進度及當地郵政派送效率影響，品牌無法承諾保證精準到貨日期。
-
包裹損壞與遺失：包裹寄出後將提供掛號追蹤代碼。若包裹在國際運送途中遺失或外包裝嚴重破損致商品受損，請於郵政系統顯示簽收或預計送達日後 7 天內拍照並聯絡客服。我們將向香港郵政提出官方調查與索賠，經郵政核實確認遺失後，我們將為您安排重新製作補寄或辦理全額退款。
Thank you for supporting the original handcrafted designs of Aramore Handcrafts. To protect the rights of both parties, please read the following terms and conditions carefully before placing an order. By placing an order and completing payment, you agree to and accept all terms set forth below.
1. Handcrafted Nature & Product Information
-
Handmade Variations: All items are 100% handcrafted (including wire bending, resin coloring, and UV curing). Every piece is unique; minor variations in petal shape, color gradient, and micro-bubble distribution are natural characteristics of handmade artistry and cannot be replicated like machine-molded products.
-
Color & Lighting: Product photos are taken under natural light or in a photo studio. However, slight color variations may occur due to different monitor displays, ambient lighting, and individual visual perception. Actual products shall prevail.
-
Specification Confirmation: Selected designs offer ear post or clip-on options. Please verify your selection carefully before purchasing. The brand accepts no responsibility for free modifications resulting from customer oversight or incorrect selections.
-
In-Stock Items: Dispatched within 3 business days following payment confirmation.
-
Pre-order / Custom Items: Handcrafting requires intricate steps. Standard production time is 14 to 21 business days (excluding Hong Kong public holidays). Production may be extended during peak seasons or material shortages; updates will be sent via Email or WhatsApp.
-
Rush Orders: If you require delivery by a specific date (e.g., weddings, gifts), please contact customer service before ordering. A paid expedited service is available subject to our studio schedule.
-
Within 24 Hours of Payment: As handmade materials and scheduling involve high upfront costs, you may contact customer service within 24 hours of payment to modify order details (e.g., switching between ear posts and clips) or request a cancellation for a full refund.
-
After 24 Hours: Once an order has entered material preparation, scheduling, or production, cancellations, refunds, or design changes are strictly not accepted for any reason.
-
Defects & Incorrect Items: If you receive a severely damaged item (e.g., broken metal, detached components) due to non-human factors, or an incorrect design, please notify customer service within 48 hours of delivery. The item must remain unworn and in its original condition, with photos provided. Upon verification, we will arrange a complimentary repair or full refund, covering all associated round-trip shipping costs.
-
Non-Defect Conditions: Minor handmade marks, micro-bubbles in resin, minor color discrepancies, subjective preferences, normal wear and tear, or damage caused by improper care/handling are not considered defects.
-
Paid Resizing & Alterations: If adjustments to earring drop length, clip tension, or ring size are needed upon receipt, please contact us within 7 days of delivery. Modifications are subject to a nominal craftsmanship fee, and round-trip shipping costs are the buyer's responsibility.
-
30-Day Limited Warranty: Within 30 days from delivery, we offer free repair services for loose metal findings or loose ear posts occurring under normal wear (the buyer covers shipping back to our studio; return shipping back to the buyer is covered by the brand). Repairs requested after 30 days are subject to component and labor fees.
-
Hong Kong & Macau: Delivered via SF Express by default (supporting SF Lockers, SF Service Points, and residential/commercial addresses).
-
International Orders (All Destinations Outside HK & Macau): Dispatched exclusively via Hong Kong Post Registered Airmail, complete with a postal tracking number. Upgrades to commercial express couriers (e.g., DHL or FedEx) are not provided at this time.
-
Shipping Risk & Returned Packages: Buyers are responsible for providing complete and accurate recipient details (name, delivery address, and contact phone number). If a package is returned due to incorrect address information, failure to collect, or non-compliance with local postal collection procedures, the buyer must bear all reshipping costs.
-
Remote Surcharges: Shipping fees are automatically calculated at checkout according to destination. If a delivery address falls within a remote or non-standard postal zone defined by postal authorities, the brand reserves the right to request payment for the shipping difference.
-
Customer Responsibility: Cross-border shipments are subject to the import regulations of the destination country. Product prices and shipping fees do not include customs duties, import sales taxes (e.g., Taiwan import/sales tax, EU VAT), or customs clearance handling fees.
-
Payment of Duties: Any import fees assessed by destination customs must be paid directly by the recipient (buyer) to the local customs authority or postal service.
-
Refused Parcels & Return Charges: If a package is returned to Hong Kong because the recipient refuses to pay import duties, declines customs declaration compliance, or fails to pick up the parcel within the designated period, original shipping fees will not be refunded. Return shipping charges and administrative return handling fees will be deducted from any eligible product refund. If return fees exceed the total order value, no refund will be issued.
-
Estimated Airmail Transit: Approximately 5 to 10 business days for Asia; 10 to 21 business days for Europe, North America, and other regions. Actual delivery times depend on destination customs inspection and local postal delivery speed; precise delivery dates cannot be guaranteed.
- Lost or Damaged Parcels: A tracking number is provided upon dispatch. If a package is confirmed lost in transit or arrives severely damaged, please report it with supporting photos within 7 days of the delivery or expected delivery date. We will file an official inquiry with Hong Kong Post. Once officially confirmed as lost by the carrier, we will arrange a complimentary replacement or issue a full refund.