配送政策 Delivery Policy

為了讓您的心愛飾物安全、順利地送達，請在下單前仔細閱讀以下配送條款。


1. 製作與出貨週期

  • 現貨商品：確認付款後 3 個工作天內寄出。
  • 預訂／客製化商品：由於全人手工序繁複，一般製作期為 14 至 21 個工作天（不含香港公眾假期）。如遇訂單高峰期或特殊材料短缺，製作期可能順延，我們將主動透過 Email／WhatsApp 通知進度。
  • 若您的訂單同時包含現貨與預訂商品，我們將待所有商品製作完成後一併寄出。
  • 註：工作天不包括星期六、星期日及香港公眾假期。

2. 配送地區、方式及運費
【香港及澳門地區】

  • 物流承運商：預設使用【順豐速運（SF Express）】寄送。
  • 配送範圍：支持寄送至順豐智能櫃、順豐營業點、住宅或商業地址。
  • 運費：運費將於結帳時由系統自動計算（或採順豐到付形式，視網站系統設定而定）。
  • 請於下單時填寫正確的順豐網點代碼（例如：H852M002P）或詳細收件地址，並確保聯絡電話可接收 SMS 通知。

【香港及澳門以外之所有海外地區（包括台灣、歐美、日韓、東南亞等）】

  • 物流承運商：一律使用【香港郵政（Hong Kong Post）空郵掛號】寄出，出貨後均會提供郵件追蹤號碼。
  • 特別聲明：我們暫不提供更換其他商業特快專遞（如 DHL / FedEx 等）之服務。
  • 海外運費：運費均於結帳時由系統依目的地自動計算。若收件地址屬於郵政系統劃定之偏遠或特殊配送區域，品牌保留聯絡買家補收運費差額之權利。

3. 海外預估配送時間（Transit Times）

  • 亞洲地區（如台灣、日本、韓國等）：出貨後約 5 至 10 個工作天。
  • 歐美及其他地區：出貨後約 10 至 21 個工作天。
  • 備註：以上為郵政一般預估時間，實際送達時間完全受目的地海關查驗進度及當地郵政派送效率影響，品牌無法承諾或保證精準到貨日期。

4. 跨境關稅與進口稅項

  • 買家自理稅費：所有跨境包裹均受目的地國家的進口法規約束。商品售價與結帳運費均不包含目的地國家之關稅、進口消費稅（如台灣進口稅/營業稅、歐盟 VAT 等）或清關手續費。
  • 稅費承擔：包裹抵達目的地海關時若產生任何相關進口稅費，均須由收件人（買家）自行直接支付予當地海關或郵政部門。
  • 拒付退運責任：若買家因拒付當地稅費、拒絕配合海關清關申報，或未在期限內提領導致包裹遭海關退回香港，原訂單運費恕不退還。我們將於扣除「來回雙程運費」及「相關退運行政手續費」後退還商品餘款；若退運總費用高於商品本身價值，品牌保留不予退款之權利。

5. 配送風險與退件處理

  • 資訊準確性：買家須確保收件人姓名、地址及聯絡電話完整且正確。
  • 退件重新發貨：若因買家提供錯誤資料、未配合當地郵政領取要求或逾期未取，導致包裹遭退回，買家須自行承擔重新發貨之所有運費。
  • 配送風險：包裹寄出並提供追蹤碼後，實際物流進度由承運商控制。若包裹在國際運送途中不幸遺失，或外包裝嚴重破損導致商品受損：
    1. 請於系統顯示簽收或預計送達日後 7 天內，拍照並聯絡我們（myaramore@gmail.com / WhatsApp: +852 64481713）。
    2. 我們將代為向香港郵政提出官方調查與索賠。
    3. 經郵政官方核實並確認遺失後，我們將為您安排重新製作補寄或辦理全額退款。

6. 訂單追蹤
出貨後，我們將透過系統發送「出貨通知」電郵，內附追蹤編號。您可透過以下連結查詢進度：

  • 順豐速運（港澳）：順豐官網追蹤
  • 香港郵政（海外）：香港郵政網上追蹤（亦可使用您當地的國營郵政網站，如台灣郵政、USPS等，以相同掛號號碼查詢當地段派送進度）。

 

To ensure your beloved accessories are delivered safely and smoothly, please read the following delivery terms carefully before placing your order.


1. Lead Time & Shipping Schedule

  • In-Stock Items: Dispatched within 3 business days following payment confirmation.
  • Pre-order / Custom Items: Due to the intricate handmade process, standard production takes 14 to 21 business days (excluding Hong Kong public holidays). During peak seasons or material shortages, production may be extended; we will actively notify you of any updates via Email or WhatsApp.
  • If your order contains both in-stock and pre-order items, they will be shipped together once all items are completed.
  • Note: Business days exclude Saturdays, Sundays, and Hong Kong public holidays.

2. Delivery Areas, Methods & Fees
【Hong Kong & Macau】

  • Carrier: Dispatched via SF Express by default.
  • Delivery Scope: Supports delivery to SF Lockers, SF Service Points, and residential or commercial addresses.
  • Shipping Fee: Automatically calculated by the system at checkout (or sent via SF Express freight collect, subject to website settings).
  • Please provide the correct SF point code (e.g., H852M002P) or detailed recipient address when ordering, and ensure your contact phone number can receive SMS notifications.

【All International Destinations (Outside HK & Macau, including Taiwan, Europe, US, Japan, Korea, Southeast Asia, etc.)】

  • Carrier: Dispatched exclusively via Hong Kong Post Registered Airmail, with an international tracking number provided after dispatch.
  • Special Notice: We do not offer alternative commercial express courier services (such as DHL / FedEx, etc.) at this time.
  • Shipping Fee: Automatically calculated by the system at checkout based on destination. If the delivery address is classified as a remote or special delivery zone by the postal system, the brand reserves the right to contact the buyer to collect the shipping difference.

3. Estimated Transit Times for International Orders

  • Asia (e.g., Taiwan, Japan, South Korea, etc.): Approximately 5 to 10 business days after dispatch.
  • Europe, US & Other Regions: Approximately 10 to 21 business days after dispatch.
  • Remark: These are general postal estimates. Actual delivery times are entirely subject to customs clearance and local postal efficiency in the destination country; the brand cannot guarantee or promise precise arrival dates.

4. Customs, Import Duties & Taxes

  • Buyer’s Responsibility: All cross-border packages are subject to the import laws and regulations of the destination country. Product prices and checkout shipping fees do not include customs duties, import sales taxes (such as Taiwan import tax/VAT, EU VAT, etc.), or customs clearance handling fees.
  • Tax Payment: Any import fees or taxes assessed by customs upon arrival must be paid directly by the recipient (buyer) to the local customs or postal department.
  • Refused & Returned Parcels: If a package is returned to Hong Kong because the buyer refuses to pay local taxes, declines customs declaration compliance, or fails to collect the package within the designated period, original shipping fees will not be refunded. We will refund the remaining balance after deducting the round-trip shipping costs and related administrative return handling fees. If the total return cost exceeds the value of the goods, the brand reserves the right to issue no refund.

5. Shipping Risks & Returned Packages

  • Information Accuracy: Buyers must ensure the recipient's name, address, and contact phone number are complete and correct.
  • Reshipping Returned Packages: If a package is returned due to incorrect buyer information, failure to comply with local postal collection requirements, or failure to collect, the buyer must bear all reshipping costs.
  • Shipping Risk: Once a package is dispatched and tracked, actual progress is controlled by the carrier. If a package is lost in international transit or arrives severely damaged:
    1. Please take photos and contact us (myaramore@gmail.com / WhatsApp: +52 64481713) within 7 days of the marked or expected delivery date.
    2. We will file an official inquiry and claim with Hong Kong Post on your behalf.
    3. Once officially confirmed as lost by the carrier, we will arrange a complimentary replacement or issue a full refund.

6. Order Tracking
After dispatch, we will send a "Shipping Confirmation" email containing a tracking number. You can track your parcel's progress using the following links:

  • SF Express (HK & Macau): SF Express Tracking
  • Hong Kong Post (International): Hong Kong Post Online Tracking (You can also track the local delivery stage on your national postal website, such as Chunghwa Post for Taiwan, USPS for the US, etc., using the same registration number).